Frequently Asked Questions

Yes, all prices are valid for 14 days after your order is placed. The order just needs to be postmarked within those 14 days and you are good to go! If your device is postmarked more than 14 days after the order is placed, it will be subject to re-quote.

You can use the “Add Another Device” button which can be found by selecting your cart, or on the page when you receive your offer amount, and at the checkout page.

No, you do not have to send your device in if you choose not to – but please let us know you are cancelling your order with us by reaching out to support@buybackboss.com.

In the event that your device is not in the condition described during the quoting process, we will send you a new quote.

If you choose not to accept the new quote, we will send your device back free of charge.

If your device needs to be sent back due to a breach of our terms of service (i.e. account locked, blacklisted, remote managed, and counterfeit) you will incur a $10 return shipping and handling fee.

We will process your device(s) and issue payment within 3-5 business days of receipt. If you selected expedited processing at checkout, your order will be processed within 1 business day.

We offer 3 convenient payment options. You can receive an online payment through PayPal, Gift Card, or a direct transfer into your bank account! Payments are processed after we receive and inspect your device(s).

We send payment the same day we verify and process your order! (by the 5th business day after arrival)

All accessories are recycled responsibly upon receipt. If you choose to include to original box, accessories, or anything else besides the device itself with your order – we are happy to take it, however, we will be unable to ship them back to you under any circumstance.

Accessories do not increase the order value, however if any are sent with the order we will responsibly recycle them upon receipt.

We offer our customers the option to receive expedited processing during the checkout process if they are placing an order with 5 or fewer devices. Express Payout, if selected, will deduct $25 from the quoted value plus an additional $12 per device. The maximum value for 5 devices that can be deducted is $73. Express Payout provides our customers with a USPS priority shipping label and a guarantee that their order will be evaluated within one business day after the delivery date instead of our standard 3-5 business day processing timeline. If an order is as-described, customers will receive their payment within one business day of their delivery date. For orders that are not as described, customers will be able to reply to our emails until 2:30pm MST to still receive payment the same day they receive their evaluation email if the re-quoted value is accepted. If an order is not as described, same-day payment is not guaranteed after 2:30pm.