Frequently Asked Questions
You’ll find answers to the most common questions below.
Can’t find the answer to your question? Don’t hesitate to reach out!
How do I get a quote?
Do you offer a price lock guarantee?
How do I sell multiple devices?
Am I obligated to sell if I place an order?
No, you do not have to send your device in if you choose not to – but please let us know you are cancelling your order with us by reaching out to support@buybackboss.com.
What if you re-quote me, can I get my device sent back?
In the event that your device is not in the condition described during the quoting process, we will send you a new quote.
If you choose not to accept the new quote, we will send your device back free of charge.
If your device needs to be sent back due to a breach of our terms of service (i.e. account locked, blacklisted, remote managed, and counterfeit) you will incur a $10 return shipping and handling fee.
When will you process my order?
We will process your device(s) and issue payment within 5-7 business days of receipt
How do I get paid?
When will I get paid?
We send payment the same day we verify and process your order! (by the 7th business day after arrival)
Should I Include my accessories?
Do accessories increase my order value?
Do I need to remove my SIM card?
How do I remove the iCloud or Google account from my device?
What is a good standing battery health?
Do I pay for shipping?
What are my shipping options?
I don’t have a printer, how do I get the shipping label?
I don’t have a box, what do I do?
Questions? We’re here to help!
Our business hours are 9 AM – 4 PM MST