Frequently Asked Questions

You’ll find answers to the most common questions below.
Can’t find the answer to your question? Don’t hesitate to reach out!

How do I get a quote?

Visit our home page and start by selecting the type of device you’re looking to sell, next the model of your device, followed by the carrier, storage size, and condition the device is in.

Do you offer a price lock guarantee?

Yes, all prices are valid for 14 days after your order is placed. The order just needs to be postmarked within those 14 days and you are good to go! If your device is postmarked more than 14 days after the order is placed, it will be subject to-requote.

How do I sell multiple devices?

You can use the “Add Another Device” button which can be found by selecting your cart, or on the page when you receive your offer amount, and at the checkout page.

Am I obligated to sell if I place an order?

No, you do not have to send your device in if you choose not to – but please let us know you are cancelling your order with us by reaching out to

What if you re-quote me, can I get my device sent back?

We will return your device to you if you wish at any point during the process, free of charge.

When will you process my order?

We process all orders within 4 business days of arrival!

How do I get paid?

We offer payment via PayPal, check, or donation to a charity close to our hearts!

When will I get paid?

We send payment the same day we verify and process your order! (by the 4th business day after arrival)

Should I Include my accessories?

All accessories are recycled responsibly upon receipt. If you choose to include to original box, accessories, or anything else besides the device itself with your order – we are happy to take it, however, we will be unable to ship them back to you under any circumstance.

Do accessories increase my order value?

Accessories do not increase the order value, however if any are sent with the order we will responsibly recycle them upon receipt.

Do I need to remove my SIM card?

You do not need to remove your SIM card but you can if you’d like, either works! If it is left in, it will be removed during the testing process.

How do I remove the iCloud or Google account from my device?

Please visit to view instructions!

What is a good standing battery health?

Please visit to view instructions on what a good standing battery health is and how to find out what yours is!

Do I pay for shipping?

No, shipping is 100 percent free!

What are my shipping options?

When you place your order, we send you a prepaid shipping label with USPS via email. Simply place the shipping label on the box you use to send in your phone.

I don’t have a printer, how do I get the shipping label?

Reach out to us at and we can get a shipping label sent to you!

I don’t have a box, what do I do?

Any box will work with the shipping label! People really get creative with it, however if you can’t find a box just let us know – we almost always have one that should fit your device. Reach out to us at and we can set this up for you!

Questions? We’re here to help!