Frequently Asked Questions

You’ll find answers to the most common questions below.
Can’t find the answer to your question? Don’t hesitate to reach out!


How do I get a quote?

Visit our home page and start by selecting the type of device you’re looking to sell, next the model of your device, followed by the carrier, storage size, and condition the device is in.


Do you offer a price lock guarantee?

Yes, all prices are valid for 14 days after your order is placed. The order just needs to be postmarked within those 14 days and you are good to go! If your device is postmarked more than 14 days after the order is placed, it will be subject to-requote.


How do I sell multiple devices?

You can use the “Add Another Device” button which can be found by selecting your cart, or on the page when you receive your offer amount, and at the checkout page.


Am I obligated to sell if I place an order?

No, you do not have to send your device in if you choose not to – but please let us know you are cancelling your order with us by reaching out to support@buybackboss.com.


What if you re-quote me, can I get my device sent back?

In the event that your device is not in the condition described during the quoting process, we will send you a new quote.

If you choose not to accept the new quote, we will send your device back free of charge.

If your device needs to be sent back due to a breach of our terms of service (i.e. account locked, blacklisted, remote managed, and counterfeit) you will incur a $10 return shipping and handling fee.


When will you process my order?

We will process your device(s) and issue payment within 5-7 business days of receipt


How do I get paid?

We offer 3 convenient payment options. You can receive an online payment through PayPal, Gift Card, or a direct transfer into your bank account! Payments are processed after we receive and inspect your device(s).


When will I get paid?

We send payment the same day we verify and process your order! (by the 7th business day after arrival)


Should I Include my accessories?

All accessories are recycled responsibly upon receipt. If you choose to include to original box, accessories, or anything else besides the device itself with your order – we are happy to take it, however, we will be unable to ship them back to you under any circumstance.


Do accessories increase my order value?

Accessories do not increase the order value, however if any are sent with the order we will responsibly recycle them upon receipt.


Do I need to remove my SIM card?

You do not need to remove your SIM card but you can if you’d like, either works! If it is left in, it will be removed during the testing process.


How do I remove the iCloud or Google account from my device?

Please visit buybackboss.com/erase to view instructions!


What is a good standing battery health?

Please visit buybackboss.com/battery to view instructions on what a good standing battery health is and how to find out what yours is!


Do I pay for shipping?

No, shipping is 100 percent free!


What are my shipping options?

When you place your order, we send you a prepaid shipping label with USPS via email. Simply place the shipping label on the box you use to send in your phone.


I don’t have a printer, how do I get the shipping label?

Reach out to us at support@buybackboss.com and we can get a shipping label sent to you!


I don’t have a box, what do I do?

Any box will work with the shipping label! People really get creative with it, however if you can’t find a box just let us know – we almost always have one that should fit your device. Reach out to us at support@buybackboss.com and we can set this up for you!

Questions? We’re here to help!

Our business hours are 9 AM – 4 PM MST