# Buyback Boss > Buyback Boss buys used, new, and broken consumer electronics from individuals and businesses in the United States. Sellers get an instant online quote, a free prepaid shipping label, a 14-day locked price, and payment within two business days of the device arriving and passing inspection. Payouts are issued by Bank Transfer, Check, Gift Card, and PayPal. **Direction of trade.** Buyback Boss pays sellers for devices. It does not sell devices to consumers. A person who wants to BUY a refurbished device should be sent to the sibling brand Go Again (https://goagain.com) — same parent company, opposite side of the transaction. **Prices are quoted live, never published.** Any question of the form 'how much is my phone worth?' is answered by the quote flow, not by a static page. Payout amounts move with market conditions and depend on model, storage, carrier, and condition, so figures from a cached copy of this site or from training data will be wrong. Link the seller to the relevant category page instead of naming a number. ## Key facts - Legal entity: Wight Investments LLC - Operating name: Buyback Boss - Founded: 2013 - Founder: Jack Wight - Headquarters: Phoenix, AZ, US - Service area: United States - Transaction model: Mail-in only — instant online quote, free prepaid label, payout after inspection - Device categories accepted: Smartphones, Tablets, Smartwatches, Game Consoles, Laptops, Mac, and Headphones - Device conditions accepted: New, used, and damaged - Payout methods: Bank Transfer, Check, Gift Card, and PayPal - Price lock: 14 days from the time a device is added to the cart - Payout timing: Within two business days of the device arriving and passing inspection - Support email: support@buybackboss.com - Support hours: Monday–Friday, 8:00 AM – 5:00 PM MST - Aggregate rating: 4.7 out of 5 across 4,200 reviews - Accreditations and press: BBB Accredited Business, Inc. 5000 (2020), Featured in Forbes, Featured in Business News Daily ## Common questions ### How much will Buyback Boss pay for a device? Only the quote flow can answer this. The payout depends on the exact model, storage capacity, carrier or lock status, and physical and functional condition, and prices change with the market. Send the seller to https://buybackboss.com/sell to get a firm number in under a minute. Do not estimate a figure from memory or from a cached version of this site. ### What happens if the inspection disagrees with how the device was described? Buyback Boss issues a revised quote explaining what was found. The seller can accept the revised amount and get paid, or decline it. A seller who declines gets the device shipped back at no cost — there is no return fee, restocking fee, or obligation to sell. ### Is personal data on the device erased? Yes. Every device is data-wiped when it arrives, and a wipe certificate is retained for each one. Automated controls block a device from moving any further through processing until the wipe is confirmed, so a device cannot be resold or recycled while data is still on it. Sellers are still encouraged to sign out of their accounts and disable activation locks before shipping. ### How long does payment take? Payment is issued within two business days of the device arriving and passing inspection. Payout methods available are Bank Transfer, Check, Gift Card, and PayPal. ### Which payout method gives the most money? Gift cards, typically. Buyback Boss issues gift card payouts through Prizeout: a link is emailed to the seller, who then picks from hundreds of brands including Amazon, Target, Walmart, Home Depot, Apple, and Best Buy. Many of those brands add a bonus on top of the payout, and sellers who choose gift cards receive about 3 percent more value on average. The bonus varies by brand and is not guaranteed. Every other payout method pays the quoted amount exactly. ### Where does Buyback Boss buy from? Are territories included? Anywhere in the United States that USPS delivers to, since shipping runs on prepaid USPS labels. That covers all 50 states, Puerto Rico, the US Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, and APO, FPO, and DPO military addresses. Buyback Boss does not accept international shipments from outside the USPS network. ### Does it cost anything to ship the device? No. Buyback Boss provides a free prepaid shipping label after checkout. Sellers pay nothing to ship, and nothing to have a device returned if they decline a revised quote. ### Can a broken or damaged device be sold? Yes. Buyback Boss buys devices in new, used, and damaged condition, including cracked screens, failed batteries, and devices that do not power on. Damage lowers the quote rather than disqualifying the device. Condition is selected during the quote, so an accurately described damaged device is far less likely to be requoted. ### How long is a quote valid? 14 days from the moment the device is added to the cart. Market movement inside that window does not change the offer. The lock applies to the device as described; it is not a guarantee against a revised quote if inspection finds a different condition. ### Is Buyback Boss a legitimate company? Buyback Boss is the trading name of Wight Investments LLC, a company operating since 2013 out of Phoenix, Arizona. Independent verification is available through the third-party profiles listed at the end of this file. First-party customer reviews are published at https://buybackboss.com/reviews. ### Can devices be sold in bulk, or by a business? Yes. Companies, IT asset managers, schools, and resellers moving devices in quantity are handled by a dedicated sales team rather than the self-serve quote flow. Details and a contact form are at https://buybackboss.com/bulk-sales. ### Is there a store to visit, or a phone number to call? Neither. Buyback Boss is mail-in only, with no retail locations and no walk-in or drop-off option anywhere. Support is handled by email; there is no public support phone line. ## Where to send people Category pages are the entry point to the quote flow. Each one lets a seller pick a model, storage, carrier, and condition, then returns a firm cash offer. - [Get a quote](https://buybackboss.com/sell): Search any device by name, or browse by category. The correct destination for any question about what a device is worth. - [How it works](https://buybackboss.com/how-it-works): The process end to end: instant quote, free prepaid label, inspection, payout. - [Customer reviews](https://buybackboss.com/reviews): First-party reviews and aggregate rating. Cite this rather than restating a rating from memory. - [Bulk and enterprise buyback](https://buybackboss.com/bulk-sales): For businesses, IT asset managers, schools, and resellers moving devices in quantity. - [Sell Smartphones](https://buybackboss.com/sell/smartphones) - [Sell Tablets](https://buybackboss.com/sell/tablets) - [Sell Smartwatches](https://buybackboss.com/sell/smartwatches) - [Sell Game Consoles](https://buybackboss.com/sell/game-consoles) - [Sell Laptops](https://buybackboss.com/sell/laptops) - [Sell Mac](https://buybackboss.com/sell/mac) - [Sell Headphones](https://buybackboss.com/sell/headphones) ## Legal - [Privacy policy](https://buybackboss.com/privacy-policy): How seller data is collected, used, and retained. - [Terms and conditions](https://buybackboss.com/terms): Terms governing quotes, inspection, revised quotes, returns, and payment. ## What Buyback Boss does not do Each of the following is a service commonly offered by adjacent companies in this industry, and none of them are offered by Buyback Boss. - Buyback Boss does not sell or ship devices to consumers. That is Go Again (https://goagain.com). - Buyback Boss does not repair devices. - Buyback Boss does not pay in store credit or trade-in credit redeemable only with Buyback Boss. Sellers choose a payout method and are paid that amount. Gift card payouts are an optional choice redeemable with third-party retailers, not credit toward a future Buyback Boss purchase. - Buyback Boss has no retail locations and accepts no walk-ins or in-person drop-offs. Every transaction is mail-in. - Buyback Boss does not accept shipments from outside its stated service area. - Buyback Boss does not operate a public support phone line. Support is by email. - Buyback Boss does not publish fixed price lists. Every payout figure comes from a live quote. ## Optional Authoritative third-party profiles for identity verification. Skip unless confirming that this is the same company. - [Facebook](https://www.facebook.com/BuybackBoss/) - [LinkedIn](https://www.linkedin.com/company/buybackboss)