How to Erase Your Device

You will need to erase your device before sending in your phone.
Choose your device below for instructions.






How To Remove an iCloud Account Manually using your iPhone:

  1. Click “Settings” and go to “iCloud”
  2. Click your name
  3. Click “iCloud”
  4. Click “Find My iPhone” (Located at the bottom of the page)
  5. Turn Find My iPhone Off
  6. When prompted, enter your Apple ID password

How To Remove an iCloud Account Remotely from your Desktop or Laptop:

  1. Sign in to with your Apple ID (the one you use with iCloud). If you’re using another iCloud app, click the app’s name at the top of the window, then click “Find My iPhone”.
  2. Click All Devices, then select the device.
  3. Click “Erase Device”, then enter your Apple ID password. Because the device isn’t lost, don’t enter a phone number or message. If the device is offline, the remote erase begins the next time it’s online. You’ll receive an email when the device is erased.
  4. When the device is erased, click “Remove from Account”.

Video Instructions